ACSi is sensitive to protecting the private information that our customers and visitors provide to us. We also want you to have the opportunity to obtain interesting and useful information, products and services through ACSi. The loyalty of our customers is very important to us and we hope this policy will underscore our commitment to making sure your experience with us is a good one.
Our AUP prohibits the following:
Adding, removing, or modifying identifying network header information (“spoofing”) in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers and nicknames does not constitute impersonation. Using deliberately misleading headers (“munging” headers) in news postings in order to avoid spam e-mail address collectors is allowed provided appropriate contact information is contained in the body of the posting.
Attempts, whether successful or unsuccessful, to gain access to any electronic systems, networks or data, without proper consent, are prohibited. Running hate web sites, participation in undirected bulk e-mail delivery (spamming) either through the use of our mail servers or not, gambling web sites, or any sites promoting or participating in illegal activities, no adult porn of any type or the use of profanity sites are strictly prohibited on ACSi’s servers or network.
Threats of bodily harm or destruction of property are prohibited.
Threatening or harassing activity is prohibited.
The use of ACSi service for illegal purposes is prohibited.
The resale of ACSi service without proper authorization from ACSi, is prohibited.
Sending unsolicited commercial e-mail is prohibited. Using a ACSi e-mail or website address to collect responses from unsolicited commercial e-mail is prohibited. Sending large volumes of unsolicited e-mail, whether or not that e-mail is commercial in nature, is prohibited. Activities that have the effect of facilitating unsolicited commercial e-mail, or large volumes of unsolicited e-mail whether or not that e-mail is commercial in nature, are prohibited.
Customer information is information such as name, address, telephone number, and credit card information — information that identifies a particular individual or business. ACSi collects and stores customer information in the following ways:
As part of a customer’s registration for ACSi services, customers must provide their user name, address, telephone number (s), company name (if applicable), and credit card or other billing information.
When we confirm your requested e-mail address (es) or domain registration (s) or Web site (s), depending on the ACSi service (s) you select, we will give you a ACSi user ID number and one or more passwords that you must use to access and receive the services. We retain this information in our customer databases.
If you purchase other goods or services from ACSi through our Web Site, we will also collect your billing information.
How We Use Customer Information
The customer information that we collect during the registration process is or may be used:
- For billing purposes;
- To examine system accounting logs, user mailboxes and other company records to resolve e-mail and other system errors or problems;
- To make sure that only ACSi customers are able to access certain member-only services.
This information is kept on limited access computers and is only available to those employees who have a need to know such as accounting department.
- We provide some information to companies that we use to perform certain functions for us — for example, if credit card numbers are sent to a credit card processing company for billing. These companies are authorized to use this information only for the expressed purpose of completing ACSi business and are not authorized to release this information to other third parties.
- We will share customer information with governmental authorities when legally required to do so, and may cooperate with these authorities investigating claims of illegal activity such as (but not limited to) illegal transfer or use of copyrighted material, or postings or e-mail containing threats of violence. Except under the limited circumstances described above, we do not disclose customer information to third parties.
Except under the limited circumstances described above, we do not disclose customer information to third parties.
Changes to Your Customer Information
You may review and update the information you provide to us as part of the registration process by using the Account Management login system.
Voluntary Customer Surveys
If you have been with ACSi for a while, you most likely know that we periodically conduct both business and individual customer surveys. We encourage all of our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Please remember that your participation in our customer surveys is voluntary.
How We Use Customer Survey Responses
We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other ACSi customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products.
Web Site Use and Navigation Information
Each time a user visits our Web Site, certain anonymous use and navigation information is collected by our servers. This information is aggregated and anonymous. It tell us how our Web Site is used and navigated, including the number, frequency and duration of visits to each Web page.
Web Site use and navigation information that we collect may include the domain names of visitors who are not already ACSi customers (such as “www.user-sinternet-service-provider.com”), and of ACSi customers, but it does not otherwise contain individually identifiable information about any visitor to our Web Site.
How We Use Web Site Use and Navigation Information
Like customer survey information, we use the anonymous, aggregated information to improve the content and navigation features of our Web Site. We also may use the anonymous, aggregated information to enable ACSi Partners or advertisers to evaluate whether to post advertising banners or other material on the ACSi Web Site.